Salem Housing Authority Residents who Receive Utility Assistance Payments

With our new software system some of our processes have changed.

SHA had sent Utility Reimbursement Payments directly to the utility company. However, going forward, we will be sending the payment directly to residents. It will be important to keep track of all utility bills and pay them on time to comply with the rental agreement and program obligations.

 Starting January 1, 2024, SHA will be sending Utility Reimbursement Payment as a paper check to residents who receive utility assistance. It will be important to, watch for it, in the mail.

We plan to change to a pre-paid debit card system for Utility Reimbursement Payments. Our goal is to have the debit card system in place by March 1, 2024. We will notify residents before we change to debit cards. Until then, we will mail checks for Utility Reimbursement Payment to the mailing address.

 If you have questions regarding the new process or this notice, please contact your Housing Specialist or Property Management Coordinator.