SHA lobby open to assist clients one at a time

PUBLIC NOTICE:

SHA is pleased to announce our main office lobby is open to assist clients one at a time.

When you arrive, please knock on the lobby door. Front desk staff will escort you inside as soon as they finish assisting the prior client. Per City of Salem guidelines, masks must be worn by both staff and clients while inside City offices.

Front desk staff is available to assist you at any time during our new lobby hours: 8:00 am — 4:30 pm, Monday — Friday. To meet with your Housing Specialist or Coordinator, you must have an appointment prior to arriving at SHA. Contact your Specialist or Coordinator directly to request an appointment.

As the COVID-19 pandemic continues, our staff is still working hard to ensure that payments are processed on time, new clients are assisted, recertifications and moves are taken care of, and maintenance issues are addressed. Paperwork and rent payments may be dropped in our secure drop box at 360 Church Street SE, Salem OR 97301.

We are available by phone or email. You may contact your Specialist or Coordinator directly. If you have a general question or do not have contact information for the person you need to speak with, please email housing@salemhousingor.com or call 503-588-6368. We will respond to messages in the order received, as promptly as possible.

If you have an emergency and need to reach someone urgently, please call 503-588-6388.

We are closely monitoring the pandemic and are doing what we can to help protect the health and safety of our community. We thank you for your patience during this challenging time, and we look forward to opening the lobby more fully when risk has subsided.